{"id":14,"date":"2026-08-14T11:03:58","date_gmt":"2026-08-14T05:33:58","guid":{"rendered":"https:\/\/urbandhukan.com\/ud\/?page_id=14"},"modified":"2026-08-14T11:05:20","modified_gmt":"2026-08-14T05:35:20","slug":"refund_returns_policy","status":"publish","type":"page","link":"https:\/\/urbandhukan.com\/ud\/refund_returns_policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund &amp; Return Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date: 14 August 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>URBANDHUKAN<\/strong>, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, we are here to help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read the following policy before initiating a return or refund request.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A return request may be accepted in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product received is <strong>damaged or defective<\/strong>.<\/li>\n\n\n\n<li>You received a <strong>wrong product or incorrect variant<\/strong>.<\/li>\n\n\n\n<li>The product received is <strong>missing essential parts or accessories<\/strong>.<\/li>\n\n\n\n<li>The product has a significant issue that prevents it from being used as intended.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Products must generally be returned in their <strong>original condition and packaging<\/strong>, along with all accessories, components, and other items supplied with the order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return Request Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return requests should be raised within <strong>[7 days] of receiving the product<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please contact us through the contact details provided on our website and include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Clear photographs\/videos showing the issue<\/li>\n\n\n\n<li>Photographs of the product packaging, where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Providing photographs or videos helps us understand the issue and process your request faster.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Damaged Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your product arrives damaged, please contact us as soon as possible after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend taking photographs of:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The outer shipping package<\/li>\n\n\n\n<li>The product packaging<\/li>\n\n\n\n<li>The damaged product<\/li>\n\n\n\n<li>Any visible damage or missing parts<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the information, we may offer a <strong>replacement, repair, or refund<\/strong>, depending on the nature of the issue and product availability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Wrong Product or Missing Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a product different from the one ordered, or if essential components are missing, please contact us within the return period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After verification, URBANDHUKAN may arrange a replacement or provide an appropriate refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Non-Returnable Situations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns may not be accepted when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has been damaged due to misuse, improper installation, or accidental damage after delivery.<\/li>\n\n\n\n<li>The product has been modified, altered, or repaired by the customer.<\/li>\n\n\n\n<li>The product shows signs of excessive use beyond normal inspection.<\/li>\n\n\n\n<li>The issue is caused by normal wear and tear.<\/li>\n\n\n\n<li>The product is returned without required accessories or components.<\/li>\n\n\n\n<li>The return request is made after the applicable return period.<\/li>\n\n\n\n<li>The product was damaged because the provided usage or installation instructions were not followed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may have <strong>product-specific return conditions<\/strong>, which will be mentioned on the respective product page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once a returned product is received and inspected, we will notify you about the status of your refund request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time taken for the refund to appear in your account may depend on your <strong>bank, card issuer, payment gateway, or other payment service provider<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Replacement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, URBANDHUKAN may provide a replacement instead of a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Replacement is subject to <strong>product availability<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the same product or variant is unavailable, we may offer an alternative solution, such as a refund or another mutually agreed option.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For products confirmed to be <strong>defective, damaged during delivery, or incorrectly supplied by URBANDHUKAN<\/strong>, return shipping arrangements may be provided by us, where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For other return requests, shipping or return costs may be the responsibility of the customer, depending on the product and reason for return.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to cancel an order, please contact us as soon as possible after placing the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation may not be possible once an order has been <strong>processed, packed, shipped, or handed over to the delivery partner<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order has already been shipped, the applicable return\/refund procedure may apply.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Product Inspection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All returned products may be inspected before a replacement or refund is approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The final decision regarding the eligibility of a return or refund will be based on the <strong>condition of the product, the reason for return, and the information provided by the customer<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Product exchanges may be available for eligible cases, subject to product availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact our customer support team with your order details to check whether an exchange is possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For return, replacement, or refund assistance, please contact us through the <strong>Contact Us<\/strong> section of our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please mention your <strong>Order ID<\/strong> in all communications so that we can assist you quickly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Important Note<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Refund &amp; Return Policy may vary for certain products based on their nature, customization, usage, or specific product-page terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">URBANDHUKAN reserves the right to update this policy when necessary. Any changes will be published on this website with the updated effective date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Thank you for choosing URBANDHUKAN.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">URBANDHUKAN\u2122<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Thoughtfully Made. Simply Useful.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy Effective Date: 14 August 2026 At URBANDHUKAN, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, we are here to help. Please read the following policy before initiating a return or refund request. 1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Refund &amp; Return Policy Effective Date: 14 August 2026 At URBANDHUKAN, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, we are here to help. 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